What if I lose my registered mobile device? You will need to authenticate via 2FA in order to access the self-service portal. To access the Duo self-service portal, click or tap either the My Settings & Devices or Add a new device link on any Duo authentication screen. How do I access the Duo self-service portal? Reject the login and change your USC NetID password as soon as possible at /uscnetid. If you receive a notification (a login alert on the Duo Mobile app, a phone call from the authentication system, or a batch of passcodes via text message) that you did not initiate via the login process, your USC NetID password may have been compromised. What if I receive an unexpected login alert? For more information, see the Using Duo Two-Factor Authentication without Cellular Service or While Traveling page. Duo provides several offline authentication methods. Will I be able to use 2FA while traveling? For more information, see the Using Duo Two-Factor Authentication without Cellular Service or While Traveling page. Duo provides several authentication methods that can be used without cellular or wireless service. Can I use 2FA in a classroom without cellular or wireless service? Why do I need Duo2FA?ĭue to the prevalence of security and ransomware incidents, the University is requiring two-factor authentication (Duo2FA) on all USC accounts.
#Disable duo app how to
Also, please check for instructions on how to install Duo on your device(s) and read the Frequently Asked Questions below. We ask that you please utilize the self-service tools when possible. Alert: The ITS Service Desk is experiencing a very high call volume.
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